en Jobs on JobsIn.cz – powered by JobsIn.cz http://www.jobsin.cz/en/s952/JobsIn/c2007-Jobs Jobs on JobsIn.cz portal – powered by JobsIn.cz Fri, 19 Jul 2019 00:18:10 GMT Thu, 18 Jul 2019 23:18:10 GMT 60 JobsIn.cz RSS 2.0 generator Technical Customer Support with French https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41861-Technical-Customer-Support-with-French https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41861-Technical-Customer-Support-with-French

Main Responsibilities

  • Diagnosing and solving, hardware or software faults
  • Logging and keeping records of customer queries
  • Analysing call logs to identify trends and pain points
  • Updating knowledge base documentation so customers and employees can self-serve help options
  • Cooperate with engineers to diagnose more severe faults
  • Raising repair requests
  • Providing customers with product and service information
  • Researching required information using available resources
  • Entering customer information into a CRM
  • Identifying and escalating priority issues
  • Routing calls to appropriate resources
  • Following up with customers where necessary
  • Opportunity for occasional weekend shifts depending on business demand

Your Profile

  • You are a native (or near-native) French speaker
  • You are proficient in spoken English
  • You have strong interpersonal communication skills and a customer-centric approach
  • You have experience in troubleshooting system and network problems, diagnosing and solving hardware or software faults with devices
  • You are an excellent listener and able to ask probing and pointed questions to quickly diagnose faults
  • You are patient and clear when explaining problems and solutions
  • You have an interest in technology and navigational devices
  • You are proactive with a positive attitude with a keen eye for detail
  • You are a team player who enjoys the company of awesome colleagues

We Offer You

  • Possibility of fast-tracked promotion!
  • Full-time employment (12-month contract including a 3-month probationary period)
  • Fully paid training, paid overtime, no weekend or evening shifts
  • 12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
  • 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
  • 50% or 100% discounted Multisport membership (www.multisport.cz)
  • Meal vouchers (commence after probation period)
  • Frequent team building & social events
  • Business trips as applicable
  • Ongoing training sessions & personal development endeavours
  • Free Czech language classes
  • A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development

We provide full training to equip you with brilliant communication skills and a sound grounding in the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.

INTERESTED? here’s the process …

  1. Apply online at theiconadvantage.com
  2. Recruitment Screening Call
  3. In-Person Interview
  4. Follow Up Interview/Assessment
  5. Hired

GOT A QUESTION? 

We’d love to chat with you! Email us at careers@icon-cc.com or simply call our Talent Acquisition Team on +420 221 709 204 for a chat!

]]>
Thu, 27 Jun 2019 13:01:34 GMT
Digital Tourism Specialist with Dutch https://prague.tv/en/s156/Jobs/c1383-Sales/i41860-Digital-Tourism-Specialist-with-Dutch https://prague.tv/en/s156/Jobs/c1383-Sales/i41860-Digital-Tourism-Specialist-with-Dutch

Main Responsibilities

  • Calling the Dutch market during their business hours to acquire new business and maintain existing business for our client by selling subscription-based solutions to vacation rental property owners.
  • Correctly match the best product to the customer’s specific needs.
  • Nurture clients throughout the sales process, from start to close.
  • Provide customers with an excellent sales experience and build long-term business relationships.
  • Use an array of systems and tools to provide best-in-class service.
  • Meet the daily/weekly personal and team targets.
  • Stay up to date on vacation rental market trends.
  • Maintain an understanding of the holiday rental marketplace including competitors.
  • An average of 100 short calls (inbound & outbound) per day.
  • Some of your time may be spent on back office activities, including systems logging, CRM management, benchmarking, and case studies.


Your Profile


  • Native level proficiency in the Dutch language
  • 1 year relevant experience in sales/pre-sales/tele-marketing/lead generation or similar position
  • Strong interpersonal communication skills and a customer-centric approach
  • Ability to work independently, proactively identify complexities, and maintain ownership of issues
  • Ability to self-direct, as necessary, and make good judgments based on information available
  • Familiar with or able/willing to quickly learn multiple internal systems
  • Solid understanding of Internet technologies
  • Strong written and verbal communication skills
  • Desire to learn & succeed
  • Excellent telephone manner
  • Ability to work independently and be self-motivated

We Offer You

  • Full-time employment (12-month contract including a 3-month probationary period)
  • Fully paid training, paid overtime, no weekend or evening shifts
  • 5 000CZK monthly performance-based bonus (paid monthly)
  • 12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
  • 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
  • 50% or 100% discounted Multisport membership (www.multisport.cz)
  • Meal vouchers (commence after probation period)
  • Frequent team building & social events
  • Business trips as applicable
  • Ongoing training sessions & personal development endeavours
  • Free Czech language classes
  • A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.

Interested? Here’s the Process …

1. Apply online at www.theiconadvantage.com.
2. Recruitment Screening Call
3. In-Person Interview
4. Follow Up Interview/Assessment
5. Hired!


GOT A QUESTION?

We’d love to chat with you! Email us at careers@icon-cc.com or simply call our Talent Acquisition Team on +420 221 709 204 for a chat!


]]>
Thu, 27 Jun 2019 13:01:34 GMT
Digital Tourism Specialist with French https://prague.tv/en/s156/Jobs/c1383-Sales/i41742-Digital-Tourism-Specialist-with-French https://prague.tv/en/s156/Jobs/c1383-Sales/i41742-Digital-Tourism-Specialist-with-French

Main Responsibilities
  • Calling the French market during their business hours to acquire new business and maintain existing business for our client by selling subscription-based solutions to vacation rental property owners.
  • Correctly match the best product to the customer’s specific needs.
  • Nurture clients throughout the sales process, from start to close.
  • Provide customers with an excellent sales experience and build long-term business relationships.
  • Use an array of systems and tools to provide best-in-class service.
  • Meet the daily/weekly personal and team targets.
  • Stay up to date on vacation rental market trends.
  • Maintain an understanding of the holiday rental marketplace including competitors.
  • An average of 100 short calls (inbound & outbound) per day.
  • Some of your time may be spent on back office activities, including systems logging, CRM management, benchmarking, and case studies.


Your Profile
  • Native level proficiency in the French language
  • 1 year relevant experience in sales/pre-sales/tele-marketing/lead generation or similar position
  • Strong interpersonal communication skills and a customer-centric approach
  • Ability to work independently, proactively identify complexities, and maintain ownership of issues
  • Ability to self-direct, as necessary, and make good judgments based on information available
  • Familiar with or able/willing to quickly learn multiple internal systems
  • Solid understanding of Internet technologies
  • Strong written and verbal communication skills
  • Desire to learn & succeed
  • Excellent telephone manner
  • Ability to work independently and be self-motivated

We Offer You

  • Full-time employment (12-month contract including a 3-month probationary period)
  • Fully paid training, paid overtime, no weekend or evening shifts
  • 5 000CZK monthly performance-based bonus (paid monthly)
  • 12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
  • 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
  • 50% or 100% discounted Multisport membership (www.multisport.cz)
  • Meal vouchers (commence after probation period)
  • Frequent team building & social events
  • Business trips as applicable
  • Ongoing training sessions & personal development endeavours
  • Free Czech language classes
  • A diverse international work environment with global brands in centrally located Karlin


Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.


Interested? Here’s the Process …

1.  Apply online at www.theiconadvantage.com.
2. Recruitment Screening Call
3. In-Person Interview
4. Follow Up Interview/Assessment
5. Hired!


GOT A QUESTION?


We’d love to chat with you! Email us at careers@icon-cc.com or simply call our Talent Acquisition Team on +420 221 709 204 for a chat!

]]>
Thu, 27 Jun 2019 13:01:33 GMT
Technical Customer Support with Dutch https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41777-Technical-Customer-Support-with-Dutch https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41777-Technical-Customer-Support-with-Dutch

Main Responsibilities

  • Diagnosing and solving, hardware or software faults
  • Logging and keeping records of customer and employee queries
  • Analysing call logs to identify trends and pain points
  • Updating knowledgebase documentation so customers and employees can self-serve help options
  • Cooperate with field engineers to visit customers/employees for more severe faults
  • Testing and fixing faulty equipment
  • Providing customers with product and service information
  • Researching required information using available resources
  • Entering customer information into a CRM
  • Identifying and escalating priority issues
  • Routing calls to appropriate resources
  • Following up with customers where necessary
  • Opportunity for occasional weekend shifts depending on business demand

Your Profile

  • You are a native (or near-native) Dutch speaker
  • You are proficient in spoken English
  • You have strong interpersonal communication skills and a customer-centric approach
  • You have experience in troubleshooting system and network problems, diagnosing and solving hardware or software faults with devices
  • You are an excellent listener and able to ask probing and pointed questions to quickly diagnose faults
  • You are patient and clear when explaining problems and solutions
  • You have an interest in technology and navigational devices
  • You are proactive with a positive attitude and work ethic
  • You are a team player who enjoys the company of awesome colleagues

We Offer You

  • Full-time employment (12-month contract including a 3-month probationary period)
  • Fully paid training, paid overtime, no weekend or evening shifts
  • 5 000CZK monthly performance-based bonus (paid monthly)
  • 12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
  • 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
  • 50% or 100% discounted Multisport membership (www.multisport.cz)
  • Meal vouchers (commence after probation period)
  • Frequent team building & social events
  • Business trips as applicable
  • Ongoing training sessions & personal development endeavours
  • Free Czech language classes
  • A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development

We provide full training to equip you with brilliant communication skills and a sound grounding in the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.


INTERESTED? here’s the process …

  1. Apply online at theiconadvantage.com
  2. Recruitment Screening Call
  3. In-Person Interview
  4. Follow Up Interview/Assessment
  5. Hired

GOT A QUESTION? 

We’d love to chat with you! Email us at careers@icon-cc.com or simply call our Talent Acquisition Team on +420 221 709 204 for a chat!

]]>
Fri, 31 May 2019 19:02:57 GMT
Digital Tourism Specialist with Swedish https://prague.tv/en/s156/Jobs/c1383-Sales/i41773-Digital-Tourism-Specialist-with-Swedish https://prague.tv/en/s156/Jobs/c1383-Sales/i41773-Digital-Tourism-Specialist-with-Swedish

Main Responsibilities
  • Calling the Swedish market during their business hours to acquire new business and maintain existing business for our client by selling subscription-based solutions to vacation rental property owners.
  • Correctly match the best product to the customer’s specific needs.
  • Nurture clients throughout the sales process, from start to close.
  • Provide customers with an excellent sales experience and build long-term business relationships.
  • Use an array of systems and tools to provide best-in-class service.
  • Meet the daily/weekly personal and team targets.
  • Stay up to date on vacation rental market trends.
  • Maintain an understanding of the holiday rental marketplace including competitors.
  • An average of 100 short calls (inbound & outbound) per day.
  • Some of your time may be spent on back office activities, including systems logging, CRM management, benchmarking, and case studies.

Your Profile
  • Native level proficiency in the Swedish language
  • 1 year relevant experience in sales/pre-sales/tele-marketing/lead generation or similar position
  • Strong interpersonal communication skills and a customer-centric approach
  • Ability to work independently, proactively identify complexities, and maintain ownership of issues
  • Ability to self-direct, as necessary, and make good judgments based on information available
  • Familiar with or able/willing to quickly learn multiple internal systems
  • Solid understanding of Internet technologies
  • Strong written and verbal communication skills
  • Desire to learn & succeed
  • Excellent telephone manner
  • Ability to work independently and be self-motivated

We Offer You
  • Full-time employment (12-month contract including a 3-month probationary period)
  • Fully paid training, paid overtime, no weekend or evening shifts
  • 5 000CZK monthly performance-based bonus (paid monthly)
  • 12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
  • 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
  • 50% or 100% discounted Multisport membership (www.multisport.cz)
  • Meal vouchers (commence after probation period)
  • Frequent team building & social events
  • Business trips as applicable
  • Ongoing training sessions & personal development endeavours
  • Free Czech language classes
  • A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development


We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Fri, 31 May 2019 19:02:56 GMT
Digital Tourism Specialist with French https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41742-Digital-Tourism-Specialist-with-French https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41742-Digital-Tourism-Specialist-with-French

Main Responsibilities


Calling the French market during their business hours to acquire new business and maintain existing business for our client by selling subscription-based solutions to vacation rental property owners.
Correctly match the best product to the customer’s specific needs.
Nurture clients throughout the sales process, from start to close.
Provide customers with an excellent sales experience and build long-term business relationships.
Use an array of systems and tools to provide best-in-class service.
Meet the daily/weekly personal and team targets.
Stay up to date on vacation rental market trends.
Maintain an understanding of the holiday rental marketplace including competitors.
An average of 100 short calls (inbound & outbound) per day.
Some of your time may be spent on back office activities, including systems logging, CRM management, benchmarking, and case studies.


Your Profile



Native level proficiency in the French language
1 year relevant experience in sales/pre-sales/tele-marketing/lead generation or similar position
Strong interpersonal communication skills and a customer-centric approach
Ability to work independently, proactively identify complexities, and maintain ownership of issues
Ability to self-direct, as necessary, and make good judgments based on information available
Familiar with or able/willing to quickly learn multiple internal systems
Solid understanding of Internet technologies
Strong written and verbal communication skills
Desire to learn & succeed
Excellent telephone manner
Ability to work independently and be self-motivated

We Offer You


Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development


We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.

]]>
Thu, 16 May 2019 13:02:49 GMT
Lodging Partner Associate (Afrikaans speaker+English) https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41619-Lodging-Partner-Associate-Afrikaans-speaker-English https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41619-Lodging-Partner-Associate-Afrikaans-speaker-English
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers

You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

What you'll do

Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
Respond to inquiries or requests in inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Providing supplier self-service support and maintenance.
Flexibly adhering to defined procedures, standards and performance expectations.

Who you are

Proficiency in English and Afrikaans language skills
Diploma, University Degree; or equivalent
Experience in customer service oriented industry.
Hotel/Travel -industry experience will be a plus.
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs.

Relentlessly Strive for Better

Solutions mindset and a real passion for the partner and the traveler experience.
Ability to handle situations effectively; to set expectations and deliver information in a positive way.

Have a Bias to Action

An individual who will take ownership of problem resolution.
Excellent time-management and prioritisation skills.

Be Open and Honest

Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding.

Be Data Driven and Business Judgement Led

Keen eye for detail and high level of accuracy.
Exercise good judgment in decision-making

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Diversity statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.]]>
Thu, 02 May 2019 07:02:25 GMT
Lodging Partner Associate I (Swedish speaking) https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41618-Lodging-Partner-Associate-I-Swedish-speaking https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41618-Lodging-Partner-Associate-I-Swedish-speaking
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers

You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

What you'll do

Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
Respond to inquiries or requests in inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Providing supplier self-service support and maintenance.
Flexibly adhering to defined procedures, standards and performance expectations.

Who you are

Proficiency in English and Swedish language skills
Diploma, University Degree; or equivalent
Experience in customer service oriented industry.
Hotel/Travel -industry experience will be a plus.
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs.

Relentlessly Strive for Better

Solutions mindset and a real passion for the partner and the traveler experience.
Ability to handle situations effectively; to set expectations and deliver information in a positive way.

Have a Bias to Action

An individual who will take ownership of problem resolution.
Excellent time-management and prioritisation skills.

Be Open and Honest

Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding.

Be Data Driven and Business Judgement Led

Keen eye for detail and high level of accuracy.
Exercise good judgment in decision-making

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Diversity statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.]]>
Thu, 02 May 2019 07:02:25 GMT
Lodging Partner Associate I (Italian Speaking) https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41617-Lodging-Partner-Associate-I-Italian-Speaking https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41617-Lodging-Partner-Associate-I-Italian-Speaking
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers

You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

What you'll do

Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
Respond to inquiries or requests in inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Providing supplier self-service support and maintenance.
Flexibly adhering to defined procedures, standards and performance expectations.

Who you are

Proficiency in English and Italian language skills
Diploma, University Degree; or equivalent
Experience in customer service oriented industry.
Hotel/Travel -industry experience will be a plus.
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs.

Relentlessly Strive for Better

Solutions mindset and a real passion for the partner and the traveler experience.
Ability to handle situations effectively; to set expectations and deliver information in a positive way.

Have a Bias to Action

An individual who will take ownership of problem resolution.
Excellent time-management and prioritisation skills.

Be Open and Honest

Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding.

Be Data Driven and Business Judgement Led

Keen eye for detail and high level of accuracy.
Exercise good judgment in decision-making

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Diversity statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.]]>
Thu, 02 May 2019 07:02:25 GMT
Lodging Partner Associate I (Spanish Speaking) https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41616-Lodging-Partner-Associate-I-Spanish-Speaking https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41616-Lodging-Partner-Associate-I-Spanish-Speaking
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers

You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

What you'll do

Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
Respond to inquiries or requests in inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Providing supplier self-service support and maintenance.
Flexibly adhering to defined procedures, standards and performance expectations.

Who you are

Proficiency in English and Spanish language skills
Diploma, University Degree; or equivalent
Experience in customer service oriented industry.
Hotel/Travel -industry experience will be a plus.
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs.

Relentlessly Strive for Better

Solutions mindset and a real passion for the partner and the traveler experience.
Ability to handle situations effectively; to set expectations and deliver information in a positive way.

Have a Bias to Action

An individual who will take ownership of problem resolution.
Excellent time-management and prioritisation skills.

Be Open and Honest

Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding.

Be Data Driven and Business Judgement Led

Keen eye for detail and high level of accuracy.
Exercise good judgment in decision-making

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Diversity statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.]]>
Thu, 02 May 2019 07:02:24 GMT
TGI Friday's is looking for waiters https://prague.tv/en/s156/Jobs/c1367-Hospitality-Catering/i41615-TGI-Friday-s-is-looking-for-waiters https://prague.tv/en/s156/Jobs/c1367-Hospitality-Catering/i41615-TGI-Friday-s-is-looking-for-waiters
We offer:
- Shifts short / long week
- corresponding salary
- 20 days of paid vacation
- Extra charge for public holiday / evening / weekend
- Possibility of career growth
- Training through seminars / courses
- Training for a given position (suitable for employees without gastronomy experience)
- Free meals during the shift
- Employee discounts to all branches
- Multi-sport card
- Friendly and young team
- team-building

In case of interest please contact: andel@rosinter.cz]]>
Thu, 02 May 2019 07:02:24 GMT
Sushi Chef https://prague.tv/en/s156/Jobs/c1367-Hospitality-Catering/i41614-Sushi-Chef https://prague.tv/en/s156/Jobs/c1367-Hospitality-Catering/i41614-Sushi-Chef Planet Sushi in Prague 5 is looking to reinforce their team with a cook / sushi chef.

We demand interest in gastronomy, reliability, diligence, interest and taste. It's a sushi bar and a hot kitchen. Gastronomic experience is not a necessity, but it is an advantage.

We will teach you everything through intensive training.

Working on HPP, short / long week and candidates from out of Prague we offer housing allowance for up to 3 months. We look forward to seeing you in a family and friendly team.

If interested, please contact:
viktor.khine@rosinter.cz or tel .: +420 608 820 826]]>
Thu, 02 May 2019 07:02:24 GMT
HR Coordinator - Italian OR German Speaking (6 Month FTC) https://prague.tv/en/s156/Jobs/c1368-Human-Resources/i41566-HR-Coordinator-Italian-OR-German-Speaking-6-Month-FTC https://prague.tv/en/s156/Jobs/c1368-Human-Resources/i41566-HR-Coordinator-Italian-OR-German-Speaking-6-Month-FTC
You will be an active member of the EMEA HR Operations team and participate in team projects and HR activities for the overall region. There is also the potential for this role to develop into providing support for additional EMEA locations.

This is a varied and diverse role and is ideal for someone who is dynamic, ambitious, hard-working and passionate about HR. You'll have excellent organisation and communication skills and the ability to prioritise multiple tasks.

We're looking for someone who will thrive in a growing and energizing environment, who enjoys change and always wants to deliver a great experience.

What you’ll do:

Manage the onboarding and exit processes.
Preparation of employment documents and processing of employment status changes (e.g. contracts of employment, domestic and international transfers, letters to confirm changes of terms, terminations)
Maintain employee files and coordinate documentation control / management
Maintain and update accurately all HR records/systems. Partnering with HRIS team to submit data changes in line with internal payroll deadlines
Manage the tracking of time & attendance
Coordinate the administration of local benefits (outside of Company standard benefits) and respond to benefit related enquiries from employees.
Complete a variety of employee letters (e.g. employment verification and confirmation of employment)
Support the processing of payroll, ensuring all employee changes are communicated to the Payroll Team accurately and within the required timelines
Submit HR related invoices and ensure these are paid in a timely fashion
Support development or creation of HR policies according to changes in legislation/Company process
Communicate and manage relationship with local authorities (where appropriate) to ensure statutory compliance and timely reporting
Create and maintain standard operating procedures/user guides to enhance operational efficiency
Support with any local project work.
Support completion of weekly metrics regarding HR admin volume

Who you are:

You’ll fit this role if you have:

Professional experience and Training:

Experience gained in a fast paced, changeable environment (ideally with previous HR experience)
Understanding of HR processes (e.g. onboarding)
Passion to work and develop career in HR
Desirable to have experience with EMEA and/or international operations
Ideally educated to degree level or equivalent and working towards a recognised HR qualification (CIPD or equivalent), or willing to work towards this
Up to date knowledge of employment law, ideally in Italian or German
Fluency in German or Italian.
A highly customer-orientated approach, committed to achieving excellent levels of customer service
Excellent organisational skills
Articulate and fluent communicator
Excellent interpersonal skills with ability to build relationships at all levels
Demonstrates a can do attitude and is dedicated and professional in all client contact
Ability to perform under pressure
Should be a dedicated self-starter with the ability to work productively in an environment of continuous change
Solid attention to detail and ability to multi task
Good working knowledge of MS Office, PowerPoint, Word and Excel

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

#LI-RB3

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.]]>
Wed, 24 Apr 2019 01:02:46 GMT
HR Coordinator - Czech and English Speaking https://prague.tv/en/s156/Jobs/c1368-Human-Resources/i41565-HR-Coordinator-Czech-and-English-Speaking https://prague.tv/en/s156/Jobs/c1368-Human-Resources/i41565-HR-Coordinator-Czech-and-English-Speaking
You will be an active member of the EMEA HR Operations team and participate in team projects and HR activities for the overall region. There is also the potential for this role to develop into providing support for additional EMEA locations.

This is a varied and diverse role and is ideal for someone who is dynamic, ambitious, hard-working and passionate about HR. You'll have excellent organisation and communication skills and the ability to prioritise multiple tasks.

We're looking for someone who will thrive in a growing and energizing environment, who enjoys change and always wants to deliver a great experience.

What you’ll do:

Manage the onboarding and exit processes.
Preparation of employment documents and processing of employment status changes (e.g. contracts of employment, domestic and international transfers, letters to confirm changes of terms, terminations)
Maintain employee files and coordinate documentation control / management
Maintain and update accurately all HR records/systems. Partnering with HRIS team to submit data changes in line with internal payroll deadlines
Coordinate the administration of local benefits (outside of Company standard benefits) and respond to benefit related enquiries from employees.
Complete a variety of employee letters (e.g. employment verification and confirmation of employment)
Support the processing of payroll, ensuring all employee changes are communicated to the Payroll Team accurately and within the required timelines
Support development or creation of HR policies according to changes in legislation/Company process
Communicate and manage relationship with local authorities (where appropriate) to ensure statutory compliance and timely reporting
Create and maintain standard operating procedures/user guides to enhance operational efficiency
Support with any local project work.
Support completion of weekly metrics regarding HR admin volume

Who you are:

You’ll fit this role if you have:

Professional experience and Training:

Experience gained in a fast paced, changeable environment (ideally with previous HR experience)
Understanding of HR processes (e.g. onboarding)
Passion to work and develop career in HR
Desirable to have experience with EMEA and/or international operations
Ideally educated to degree level or equivalent and working towards a recognised HR qualification (CIPD or equivalent), or willing to work towards this
Up to date knowledge of employment law, ideally in Czech
Fluency in English and Czech
A highly customer-orientated approach, committed to achieving excellent levels of customer service
Excellent organisational skills
Articulate and fluent communicator
Excellent interpersonal skills with ability to build relationships at all levels
Demonstrates a can do attitude and is dedicated and professional in all client contact
Ability to perform under pressure
Should be a dedicated self-starter with the ability to work productively in an environment of continuous change
Solid attention to detail and ability to multi task
Good working knowledge of MS Office, PowerPoint, Word and Excel

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

#LI-RB3

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.]]>
Wed, 24 Apr 2019 01:02:46 GMT
Tier I Tech Support Rep https://prague.tv/en/s156/Jobs/c1369-IT-Telecoms/i41564-Tier-I-Tech-Support-Rep https://prague.tv/en/s156/Jobs/c1369-IT-Telecoms/i41564-Tier-I-Tech-Support-Rep
WHO YOU (CANDIDATE) ARE:

A highly motivated individual with a technical background (Windows or Mac OS)
Enthusiastic about user support
A proficient user of the English language, with any additional European language as a plus
Having ability to identify complex problems
Capable of working collaboratively in a team environment.
Having strong communication skills
Able to work non-standard business hours

WHAT YOU WILL DO/ROLE & RESPONSIBILITY:

You will be providing technical support (1st/2nd level) to internal users - applications, hardware, OS, network, and telecom issues
You will do systems analysis and support for Internet based solutions
You will be creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.
You will be responsible for escalation and notification of maintenance and outage activity

WHY JOIN US:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-LN1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.]]>
Wed, 24 Apr 2019 01:02:45 GMT
Fraud Analyst https://prague.tv/en/s156/Jobs/c1362-Financial-Services/i41563-Fraud-Analyst https://prague.tv/en/s156/Jobs/c1362-Financial-Services/i41563-Fraud-Analyst
Who You are

Are you someone who enjoys fitting the pieces of a puzzle together so that you can see the whole picture? Do you have a background in research or investigation? Does the prospect of a constantly evolving job with multiple avenues of approach sound appealing? Are you an individual who has detail-oriented approach to life and a desire to continue learning and improving? If this sounds like you then the Fraud Analyst job may be right up your alley.

What you will do:

You will assist the team in preventing fraud, providing a benefit to both the company and our customers.
Work independently of other analysts while still chipping in to the overall goals of the team and department.
You will provide an in-depth analysis of transactions in order to evaluate the fraud risk involved
We want someone to assist with special projects both inside and outside the queue when required
You will assist in identification and reporting of bugs or issues impacting the team
Research transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
You May execute standard SQL database queries to retrieve data and produce standardized reports
May analyze or assist with analysis of acquired data and reports to identify new fraudulent activity
Continue to grow in skill and understanding of current fraud trends
May assist with or perform special projects in a timely manner, as requested;
Maintains or exceeds required performance standards.

Qualifications & Requirements:

Strong communication skills, self-motivation and results-oriented approach
The ability to self-motivate and strive for improvement both in yourself and those around you.
We are seeking someone with a proven customer service, organizational, and analytical skills
Confidence in making instinctual decisions with little or no supervision
Strong internet research, Microsoft Office, and overall PC skills; SQL experience is an added benefit

Minimum Requirements

Education: Bachelor’s degree preferred.

Experience:

1+ year customer service experience preferred; call center, airline or travel agency experience a plus; previous risk analysis experience is preferred.

Diversity statement

We are committed to building an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ag

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.]]>
Wed, 24 Apr 2019 01:02:45 GMT
Lodging Partner Associate for RU-CIS markets https://prague.tv/en/s156/Jobs/c1372-Leisure-Tourism/i41562-Lodging-Partner-Associate-for-RU-CIS-markets https://prague.tv/en/s156/Jobs/c1372-Leisure-Tourism/i41562-Lodging-Partner-Associate-for-RU-CIS-markets
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers

You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

What you'll do

Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
Respond to inquiries or requests in inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Providing supplier self-service support and maintenance.
Flexibly adhering to defined procedures, standards and performance expectations.

Who you are

Proficiency in English and Russian language skills
Diploma, University Degree; or equivalent
Experience in customer service oriented industry.
Hotel/Travel -industry experience will be a plus.
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs.
Relentlessly Strive for Better

Solutions mindset and a real passion for the partner and the traveler experience.
Ability to handle situations effectively; to set expectations and deliver information in a positive way.
Have a Bias to Action

An individual who will take ownership of problem resolution.
Excellent time-management and prioritisation skills.
Be Open and Honest

Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding.
Be Data Driven and Business Judgement Led

Keen eye for detail and high level of accuracy.
Exercise good judgment in decision-making

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Diversity statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

]]>
Wed, 24 Apr 2019 01:02:45 GMT
Market Associate CHAMP Portugal https://prague.tv/en/s156/Jobs/c1372-Leisure-Tourism/i41561-Market-Associate-CHAMP-Portugal https://prague.tv/en/s156/Jobs/c1372-Leisure-Tourism/i41561-Market-Associate-CHAMP-Portugal
In doing so, Market Associates will also continuously work with Expedia Group’s hotel and property partners to help them improve the marketing and distribution potential from their participation in the Expedia marketplace.

This role is the foundation on which the Market Management team is based. The team ensure that the Expedia Group brands’ global customers always find the most suitable property for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

What you'll do

By providing and analysing data specific to their market, Market Associates will work closely with hotel partners to:

Optimize content, rate and availability competitiveness on the Expedia sites to increase customer conversion
Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
Secure promotional offers to support the brands’ merchandising and marketing efforts
Educate hotel partners on the self-service features available on Expedia Partner Central
Support Expedia’s business development efforts through smooth onboarding of new hotel partners
Re-establish relationships with dormant hotel partners
Support demand generation
Support research to identify properties not currently listed on the Expedia marketplace

Who you are

Bachelor’s Degree; or equivalent
0-2 years of experience
Drive for results
High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate
Hungry, determined, motivated, willing to take action and results-focused
Organization and time management skills, rigor, attention to details
Proven follow-up/persistence when facing challenging situations
Ability to multi-task effectively and be able to change gears quickly without skipping a beat

Relationship Management
Relationship builder; earns the confidence of others;
Bridges and sustains solid partnerships based on mutual support through a collaborative style

Solution Alignment
Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by LPS leadership team
Appetite for innovative technology, fast-changing business environment, data driven decision making

Written & Spoken Communication, Listening and Influencing skills:
Proficiency in English and Portuguese Language
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and through a variety of communication channels

Build & Maintain Teams
Able to work independently as well as be a strong team worker, ensuring the whole team wins

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Diversity statement
Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age ​

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.]]>
Wed, 24 Apr 2019 01:02:45 GMT
Market Associate CHAMP Germany https://prague.tv/en/s156/Jobs/c1372-Leisure-Tourism/i41560-Market-Associate-CHAMP-Germany https://prague.tv/en/s156/Jobs/c1372-Leisure-Tourism/i41560-Market-Associate-CHAMP-Germany
In doing so, Market Associates will also continuously work with Expedia Group’s hotel and property partners to help them improve the marketing and distribution potential from their participation in the Expedia marketplace.

This role is the foundation on which the Market Management team is based. The team ensure that the Expedia Group brands’ global customers always find the most suitable property for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

What you'll do

By providing and analysing data specific to their market, Market Associates will work closely with hotel partners to:

Optimize content, rate and availability competitiveness on the Expedia sites to increase customer conversion
Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
Secure promotional offers to support the brands’ merchandising and marketing efforts
Educate hotel partners on the self-service features available on Expedia Partner Central
Support Expedia’s business development efforts through smooth onboarding of new hotel partners
Re-establish relationships with dormant hotel partners
Support demand generation
Support research to identify properties not currently listed on the Expedia marketplace

Who you are

Bachelor’s Degree; or equivalent
0-2 years of experience
Drive for results
High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate
Hungry, determined, motivated, willing to take action and results-focused
Organization and time management skills, rigor, attention to details
Proven follow-up/persistence when facing challenging situations
Ability to multi-task effectively and be able to change gears quickly without skipping a beat

Relationship Management
Relationship builder; earns the confidence of others;
Bridges and sustains solid partnerships based on mutual support through a collaborative style

Solution Alignment
Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by LPS leadership team
Appetite for innovative technology, fast-changing business environment, data driven decision making

Written & Spoken Communication, Listening and Influencing skills:
Proficiency in English and German Language
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and through a variety of communication channels

Build & Maintain Teams
Able to work independently as well as be a strong team worker, ensuring the whole team wins

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Diversity statement
Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age ​

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.]]>
Wed, 24 Apr 2019 01:02:44 GMT
Business Support Specialist with native English (UK Market) https://prague.tv/en/s156/Jobs/c1383-Sales/i41536-Business-Support-Specialist-with-native-English-UK-Market https://prague.tv/en/s156/Jobs/c1383-Sales/i41536-Business-Support-Specialist-with-native-English-UK-Market
For students, we also offer a part-time role to complement their studies while they gain international business experience.

Main Responsibilities

Answer calls and emails from customers who have technical issues with their hosted PBX system.
Diagnose and resolve issues and problems with customer’s hosted PBX system including faults with configuration, handsets, broadband, routers, call quality, call routing etc.
Log all calls and emails into appropriate helpdesk system.
Escalate hosted PBX issues that can’t be solved by first level support to second level support, track resolution of issue to ensure customer service is maintained.
Handle customer inquiries both by phone and by email
Handle all billing enquires
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary

Your Profile

Native English speaker
Minimum of one year contact centre experience
TCP/IP computer networking understanding
Broadband/DSL/WAN/LAN knowledge understanding
Familiarity with SIP protocol an advantage
Experience of configuring routers advantage
Desirable product experience in telephony cloud technologies
PBX/IP experience an advantage
Working experience within/for UK market
Be flexible in regards to working hours (shift patterns)
Ability to analyse and solve problems
Ability to communicate effectively and professionally to all customers
Ability to work as part of a team supporting colleagues where necessary

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK tax-free vouchers/month paid at 6-monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Thu, 11 Apr 2019 13:02:34 GMT
Customer Relations with native English (UK Market) https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41535-Customer-Relations-with-native-English-UK-Market https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41535-Customer-Relations-with-native-English-UK-Market
Main Responsibilities

Taking inbound phone calls from existing customers (no outbound calling required)
Lite technical support
Update customer data within a CRM
Manage payments from customers
Ensure high standards of customer satisfaction

Your Profile

Native level English
Working experience minimum 6 months in a call centre
Sales experience is an advantage
Already living and ready to work in Czech Republic
Dynamic, positive, hardworking & persuasive personality
Enjoy being part of a motivated and focused sales team
Be flexible in regards to working hours (shift patterns including weekends available)
Knowledge of sales techniques and sales processes is beneficial
Business focused and target driven
High degree of personal integrity

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK tax-free vouchers/month paid at 6-monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin

Paid Training and Free Development

We provide full training across a variety of skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Thu, 11 Apr 2019 13:02:34 GMT
Customer Service Specialist with French and English https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41534-Customer-Service-Specialist-with-French-and-English https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41534-Customer-Service-Specialist-with-French-and-English
This position entails receiving customer enquiries, typically from those struggling to navigate an automated payment system, and facilitating their request by taking details, creating accounts and assisting them with any issues they may have. ICON is looking for applicants who can handle a high volume of inbound calls to assist these customers, ensuring the payment process goes as smoothly as possible. The successful candidates will need to demonstrate high levels of customer service, enthusiasm and communication skills to be able to complete this essential service successfully for our client. This is a purely inbound customer service campaign with no sales required!

Your Profile

Excellent French and English language skills required
Excellent phone/written/communication/listening skills
Enthusiasm, energy and a positive attitude
Good team player
Comfortable talking on the phone whilst typing on a PC
Be flexible in regards to working hours (24/7 operation)
Legally qualified to work in the Czech Republic

We Offer You

Full-time or part-time employment (6-month contract including a 1-month probationary period), 10 hour shifts (4 a week for full-time and either 2 or 3 shifts per week for part-time) from 8.30am until 7pm, shift cycle includes 2 Saturdays each month (no Sunday shifts)
Fully paid training, paid overtime
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Ongoing training sessions & personal development endeavours
Free Czech language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles with ICON.]]>
Thu, 11 Apr 2019 13:02:34 GMT
Customer Service Specialist with Dutch or Flemish https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41533-Customer-Service-Specialist-with-Dutch-or-Flemish https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41533-Customer-Service-Specialist-with-Dutch-or-Flemish
This position entails receiving customer enquiries, typically from those struggling to navigate an automated payment system, and facilitating their request by taking details, creating accounts and assisting them with any issues they may have. ICON is looking for applicants who can handle a high volume of inbound calls to assist these customers, ensuring the payment process goes as smoothly as possible. The successful candidates will need to demonstrate high levels of customer service, enthusiasm and communication skills to be able to complete this essential service successfully for our client. This is a purely inbound customer service campaign with no sales required!

Your Profile

Excellent Dutch and English language skills required
Excellent phone/written/communication/listening skills
Enthusiasm, energy and a positive attitude
Good team player
Comfortable talking on the phone whilst typing on a PC
Be flexible in regards to working hours (24/7 operation)
Legally qualified to work in the Czech Republic

We Offer You

Full-time or part-time employment (6-month contract including a 1-month probationary period), 10 hour shifts (4 a week for full-time and either 2 or 3 shifts per week for part-time) from 8.30am until 7pm, shift cycle includes 2 Saturdays each month (no Sunday shifts)
Fully paid training, paid overtime
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Ongoing training sessions & personal development endeavours
Free Czech language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Thu, 11 Apr 2019 13:02:34 GMT
Receptionist and Office Administration https://prague.tv/en/s156/Jobs/c1355-Admin-Secretarial/i41532-Receptionist-and-Office-Administration https://prague.tv/en/s156/Jobs/c1355-Admin-Secretarial/i41532-Receptionist-and-Office-Administration
Main Responsibilities

Office Administration:

Day-to-day office management to ensure its smooth operation
Providing outstanding service in welcoming visitors and offering assistance
Organising hotels, transport arrangements, meeting rooms, and venue bookings
Ordering office supplies
Ordering refreshment stock consumables
Managing incoming and outgoing, mail and courier deliveries
Providing ad hoc administrative assistance to other departments when necessary
Liaising with suppliers in cooperation with the office manager

Finance Administration:

Participation in verifying and completion of outgoing orders
Checking received invoice details, highlighting any discrepancies
Creating and manipulating Excel spreadsheets

HR Administration:

Allocation of work equipment to employees
HR documentation collection, distribution, scanning, and filing
Assisting HR in collecting and compiling attendance data information
Working with Excel documents when required to process and enter HR data

Your Profile

Experience in administration and office management
Friendly and cooperative with a proactive approach and positive attitude
Proficiency in both spoken and written, Czech and English
IT literacy with Excel skills
Secondary education
Strong ability to multi-task
Ability to prioritise tasks and plan your workload in order to deliver great service
Excellent organisational and communication skills
Detail oriented

We Offer You

Part-time employment (12-month contract including a 3-month probationary period)
6 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
10 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Ongoing training sessions & personal development endeavours
Free Czech language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON.]]>
Thu, 11 Apr 2019 13:02:34 GMT
Digital Tourism Specialist (UK) with native English https://prague.tv/en/s156/Jobs/c1383-Sales/i41531-Digital-Tourism-Specialist-UK-with-native-English https://prague.tv/en/s156/Jobs/c1383-Sales/i41531-Digital-Tourism-Specialist-UK-with-native-English
Main Responsibilities

Selling subscription-based solutions to vacation rental property owners.
Correctly match the best product to the customer’s specific needs.
Nurture clients throughout the sales process, from start to close.
Provide customers with an excellent sales experience and build long-term business relationships.
Use an array of systems and tools to provide best-in-class service.
Meet the daily/weekly personal and team targets.
Stay up to date on vacation rental market trends.
Maintain an understanding of the holiday rental marketplace including competitors.
An average of 100 short calls (inbound & outbound) per day.
Some of your time may be spent on back office activities, including systems logging, CRM management, benchmarking, and case studies.

Your Profile

Native level proficiency in the English language
1 year relevant experience in sales/ pre-sales/ tele-marketing/ lead generation or similar position
Strong interpersonal communication skills and a customer-centric approach
Ability to work independently, proactively identify complexities, and maintain ownership of issues
Ability to self-direct, as necessary, and make good judgments based on information available
Familiar with or able/willing to quickly learn multiple internal systems
Solid understanding of Internet technologies
Strong written and verbal communication skills
Desire to learn & succeed
Excellent telephone manner
Ability to work independently and be self-motivated

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Thu, 11 Apr 2019 13:02:33 GMT
Digital Tourism Specialist with Portuguese https://prague.tv/en/s156/Jobs/c1383-Sales/i41530-Digital-Tourism-Specialist-with-Portuguese https://prague.tv/en/s156/Jobs/c1383-Sales/i41530-Digital-Tourism-Specialist-with-Portuguese
Main Responsibilities

Calling the Brazilian market to acquire new business and maintain existing business for our client
Correctly match the best product to the customer’s specific needs
Nurture clients throughout the sales process, from start to close
Provide customers with an excellent sales experience
Use an array of systems and tools to provide best-in-class service
Meet the daily/weekly personal and team targets
Stay up to date on vacation rental market trends

Your Profile

Fluent Portuguese
1+ years of sales experience (preferred)
Excellent communication skills
Committed to delivering targets and growing the HomeAway customer base
Knowledge of the travel and tourism industry
Enjoy working in a dynamic, multicultural environment

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training and paid overtime if required
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin.

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON.]]>
Thu, 11 Apr 2019 13:02:33 GMT
Digital Tourism Specialist with French https://prague.tv/en/s156/Jobs/c1383-Sales/i41528-Digital-Tourism-Specialist-with-French https://prague.tv/en/s156/Jobs/c1383-Sales/i41528-Digital-Tourism-Specialist-with-French
Main Responsibilities

Calling the French market during their business hours to acquire new business and maintain existing business for our client by selling subscription-based solutions to vacation rental property owners.
Correctly match the best product to the customer’s specific needs.
Nurture clients throughout the sales process, from start to close.
Provide customers with an excellent sales experience and build long-term business relationships.
Use an array of systems and tools to provide best-in-class service.
Meet the daily/weekly personal and team targets.
Stay up to date on vacation rental market trends.
Maintain an understanding of the holiday rental marketplace including competitors.
An average of 100 short calls (inbound & outbound) per day.
Some of your time may be spent on back office activities, including systems logging, CRM management, benchmarking, and case studies.

Your Profile

Native level proficiency in French language
1 year relevant experience in sales/pre-sales/tele-marketing/lead generation or similar position
Strong interpersonal communication skills and a customer-centric approach
Ability to work independently, proactively identify complexities, and maintain ownership of issues
Ability to self-direct, as necessary, and make good judgments based on information available
Familiar with or able/willing to quickly learn multiple internal systems
Solid understanding of Internet technologies
Strong written and verbal communication skills
Desire to learn & succeed
Excellent telephone manner
Ability to work independently and be self-motivated

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Thu, 11 Apr 2019 13:02:33 GMT
Calling all Video Presenters – Internship positions available https://prague.tv/en/s156/i41527-Calling-all-Video-Presenters-–-Internship-positions https://prague.tv/en/s156/i41527-Calling-all-Video-Presenters-–-Internship-positions Prague.TV / PTV Media s.r.o. is the longest running expat information service in Prague. We offer news, events, and lifestyle journalism in English and German. 

We are looking for dedicated and independent video presenters to create and collaborate on projects ranging from reportages, interviews, documentaries and entertainment programmes.



• Build on your portfolio
• See your work published online for our audience
• Work in an English speaking environment
• Potentially land a job in the future (three of our team started out as interns)



Find videos we made over the last month ... 
Facebook / Youtube.com / Prague.TV Video page]]>
Thu, 11 Apr 2019 13:02:33 GMT
Inbound Sales Consultant with native English (Australian Market – Night Shifts) https://prague.tv/en/s156/Jobs/c1383-Sales/i41445-Inbound-Sales-Consultant-with-native-English-Australian https://prague.tv/en/s156/Jobs/c1383-Sales/i41445-Inbound-Sales-Consultant-with-native-English-Australian and ease-of-use for both landline and mobile phones. Our client needs friendly and knowledgeable colleagues to help drive the adoption of Vonage products in Australia, a brand new market for our client. This role is perfect for native English speakers who are familiar with the Australian market (worked, lived, or studied in Australia). For this role, there is no cold-calling, and the shift patterns are from 1AM to 9.30AM. For students, we also offer part-time positions to complement their studies while they gain international business experience.

Main Responsibilities

Manage new business leads and converting them into new customers
Take inbound calls with a view to generating new business
Update and manage CRM software with customer data
Communicate effectively and professionally with customers while managing a calendar of call backs to potential business
Work as part of a team supporting colleagues where necessary
Focus on continually achieving and exceeding targets

Sales Skills

You will be able to demonstrate excellent presentation skills and be able to pitch Vonage’s hosted product via the Telephone, and virtual mediums.
You will have the ability to train, educate and or inform Vonage customers on the Vonage hosted product and broader technologies.
You will be able to articulate the benefits both from a user, and commercial aspect of the Vonage hosted telephony service.
You will be able to identify, develop and close sales opportunities.
You will be the expert for Vonage hosted products and associated services.
You will be informed and knowledgeable of the continuously changing telephony market.

Key Personal Skills

Excellent Listening and Questioning skills
Be able to interact confidently with potential/current/internal customers.
A team player
Problem-solving skills that are effective and deliverable.
Totally Customer Focused
Able to prioritise
Have an attention to detail.
Resilience, a tenacity to win
Motivated Self Starter

Key Competencies required for the role

Problem Solving – Resolve complex issues and develop workable solutions.
Communication – Has a high impact to inspire and motivate others.
Inspiring Success – Creates expectations of success within the department.
Negotiating and Influencing Others – Uses different influencing and negotiating strategies.
Quality Orientation – Schedules activities to achieve successful completion of a task or project.
Team Working – Works co-operatively with others.

Knowledge & Experience required for the role

Excellent English language skills. Written and spoken
Excellent presentation skills
Interest in the telecommunication /software industry
Sales experience in a technical environment preferable
Knowledge of telecommunication industry / VOIP services preferred
Ability to communicate at various levels internally and with mid/senior management prospects

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend shifts, some evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK tax-free vouchers/month paid at 6-monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres (Utilitywise Prague).]]>
Thu, 04 Apr 2019 07:02:46 GMT
Business Support Specialist with native English (UK Market) https://prague.tv/en/s156/Jobs/c1383-Sales/i41444-Business-Support-Specialist-with-native-English-UK-Market https://prague.tv/en/s156/Jobs/c1383-Sales/i41444-Business-Support-Specialist-with-native-English-UK-Market and ease-of-use for both landline and mobile phones. Customers require help from friendly and knowledgeable colleagues for everything from billing support to Tier 1 technical support. This role is perfect for native English speakers with experience in customer service and tech support.

For students, we also offer a part-time role to complement their studies while they gain international business experience.

Main Responsibilities

Answer calls and emails from customers who have technical issues with their hosted PBX system.
Diagnose and resolve issues and problems with customer’s hosted PBX system including faults with configuration, handsets, broadband, routers, call quality, call routing etc.
Log all calls and emails into appropriate helpdesk system.
Escalate hosted PBX issues that can’t be solved by first level support to second level support, track resolution of issue to ensure customer service is maintained.
Handle customer inquiries both by phone and by email
Handle all billing enquires
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary

Your Profile

Native English speaker
Minimum of one year contact centre experience
TCP/IP computer networking understanding
Broadband/DSL/WAN/LAN knowledge understanding
Familiarity with SIP protocol an advantage
Experience of configuring routers advantage
Desirable product experience in telephony cloud technologies
PBX/IP experience an advantage
Working experience within/for UK market
Be flexible in regards to working hours (shift patterns)
Ability to analyse and solve problems
Ability to communicate effectively and professionally to all customers
Ability to work as part of a team supporting colleagues where necessary

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK tax-free vouchers/month paid at 6-monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Thu, 04 Apr 2019 07:02:46 GMT
Inbound Sales Consultant with native English (UK Market) https://prague.tv/en/s156/Jobs/c1383-Sales/i41443-Inbound-Sales-Consultant-with-native-English-UK-Market https://prague.tv/en/s156/Jobs/c1383-Sales/i41443-Inbound-Sales-Consultant-with-native-English-UK-Market
Main Responsibilities

Manage new business leads and converting them into new customers
Take inbound calls with a view to generating new business
Update and manage CRM software with customer data
Communicate effectively and professionally with customers while managing a calendar of call backs to potential business
Work as part of a team supporting colleagues where necessary
Focus on continually achieving and exceeding targets

Sales Skills

You will be able to demonstrate excellent presentation skills and be able to pitch Vonage’s hosted product via the Telephone, and virtual mediums.
You will have the ability to train, educate and or inform Vonage customers on the Vonage hosted product and broader technologies.
You will be able to articulate the benefits both from a user, and commercial aspect of the Vonage hosted telephony service.
You will be able to identify, develop and close sales opportunities.
You will be the expert for Vonage hosted products and associated services.
You will be informed and knowledgeable of the continuously changing telephony market.

Key Personal Skills

Excellent Listening and Questioning skills
Be able to interact confidently with potential/current/internal customers.
A team player
Problem-solving skills that are effective and deliverable.
Totally Customer Focused
Able to prioritise
Have an attention to detail.
Resilience, a tenacity to win
Motivated Self Starter

Key Competencies required for the role

Problem Solving – Resolve complex issues and develop workable solutions.
Communication – Has a high impact to inspire and motivate others.
Inspiring Success – Creates expectations of success within the department.
Negotiating and Influencing Others – Uses different influencing and negotiating strategies.
Quality Orientation – Schedules activities to achieve successful completion of a task or project.
Team Working – Works co-operatively with others.

Knowledge & Experience required for the role

Excellent English language skills. Written and spoken
Excellent presentation skills
Interest in the telecommunication /software industry
Sales experience in a technical environment preferable
Knowledge of telecommunication industry / VOIP services preferred
Ability to communicate at various levels internally and with mid/senior management prospects

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend shifts, some evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK tax-free vouchers/month paid at 6-monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres (Utilitywise Prague).]]>
Thu, 04 Apr 2019 07:02:46 GMT
Customer Service Specialist with English and Spanish (part-time/weekends) https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41442-Customer-Service-Specialist-with-English-and-Spanish-part https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41442-Customer-Service-Specialist-with-English-and-Spanish-part description: Our client for this project is a company which provides the most convenient way to pay for parking in several countries including USA, Canada, Australia, UK and France. For customers it means no more coins or pay & display receipts; now they can pay using a debit or credit card right from their phone, and add more time without going back to the meter.

This position entails receiving customer enquiries, typically from those struggling to navigate an automated payment system, and facilitating their request by taking details, creating accounts and assisting them with any issues they may have. ICON is looking for applicants who can handle a high volume of inbound calls to assist these customers, ensuring the payment process goes as smoothly as possible. The successful candidates will need to demonstrate high levels of customer service, enthusiasm and communication skills to be able to complete this essential service successfully for our client. This is a purely inbound customer service campaign with no sales required!

Your Profile

Excellent English language skills required, Spanish language a bonus
Excellent phone/written/communication/listening skills
Enthusiasm, energy and a positive attitude
Good team player
Comfortable talking on the phone whilst typing on a PC
Be flexible in regards to working hours (24/7 operation)
Legally qualified to work in the Czech Republic

We Offer You

Part-time employment (6-month contract including a 1-month probationary period), 10 hour shifts (2 or 3 shifts per week for part-time) from 8.30am until 7pm, shift cycle includes weekend shifts
Fully paid training, paid overtime
6 000CZK yearly wellbeing vouchers (accrual commences after probation – 500CZK vouchers/month paid at 6 monthly intervals)
10 days of holiday + extra free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Ongoing training sessions & personal development endeavours
Free Czech language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Thu, 04 Apr 2019 07:02:45 GMT
Customer Service Specialist https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41441-Customer-Service-Specialist https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41441-Customer-Service-Specialist and France. For customers it means no more coins or pay & display receipts; now they can pay using a debit or credit card right from their phone, and add more time without going back to the meter.

This position entails receiving customer inquiries, typically from those struggling to navigate an automated payment system, and facilitating their request by taking details, creating accounts and assisting them with any issues they may have. This is a purely inbound customer service campaign with no sales. ICON is looking for applicants who can handle a high volume of inbound calls to assist these customers, ensuring the payment process goes as smoothly as possible. The successful candidates will need to demonstrate high levels of customer service, enthusiasm and communication skills to be able to complete this essential service successfully for our client.

Your Profile

Excellent English language skills required
Other languages are a bonus
Excellent phone/written/communication/listening skills
Enthusiasm, energy and a positive attitude
Good team player
Comfortable talking on the phone whilst typing on a PC
Be flexible in regards to working hours (24/7 operation)
Legally qualified to work in the Czech Republic

We Offer You

Full-time or part-time employment (6-month contract including a 1-month probationary period), 10 hour shifts (4 a week for full-time and either 2 or 3 shifts per week for part-time) from 8.30am until 7pm, shift cycle includes 2 Saturdays each month (no Sunday shifts)
Fully paid training, paid overtime
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Ongoing training sessions & personal development endeavours
Free Czech language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles with ICON.]]>
Thu, 04 Apr 2019 07:02:45 GMT
Customer Service Specialist with English and French https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41440-Customer-Service-Specialist-with-English-and-French https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41440-Customer-Service-Specialist-with-English-and-French description: Our client for this project is a company which provides the most convenient way to pay for parking in several countries including USA, Canada, Australia, UK and France. For customers it means no more coins or pay & display receipts; now they can pay using a debit or credit card right from their phone, and add more time without going back to the meter.

This position entails receiving customer enquiries, typically from those struggling to navigate an automated payment system, and facilitating their request by taking details, creating accounts and assisting them with any issues they may have. ICON is looking for applicants who can handle a high volume of inbound calls to assist these customers, ensuring the payment process goes as smoothly as possible. The successful candidates will need to demonstrate high levels of customer service, enthusiasm and communication skills to be able to complete this essential service successfully for our client. This is a purely inbound customer service campaign with no sales required!

Your Profile

Excellent French and English language skills required
Excellent phone/written/communication/listening skills
Enthusiasm, energy and a positive attitude
Good team player
Comfortable talking on the phone whilst typing on a PC
Be flexible in regards to working hours (24/7 operation)
Legally qualified to work in the Czech Republic

We Offer You

Full-time or part-time employment (6-month contract including a 1-month probationary period), 10 hour shifts (4 a week for full-time and either 2 or 3 shifts per week for part-time) from 8.30am until 7pm, shift cycle includes 2 Saturdays each month (no Sunday shifts)
Fully paid training, paid overtime
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Ongoing training sessions & personal development endeavours
Free Czech language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles with ICON.]]>
Thu, 04 Apr 2019 07:02:45 GMT
Digital Tourism Specialist (UK) with native English https://prague.tv/en/s156/Jobs/c1383-Sales/i41438-Digital-Tourism-Specialist-UK-with-native-English https://prague.tv/en/s156/Jobs/c1383-Sales/i41438-Digital-Tourism-Specialist-UK-with-native-English them, while optimising the quality of their listings and increasing their ROI.

Main Responsibilities

Selling subscription-based solutions to vacation rental property owners.
Correctly match the best product to the customer’s specific needs.
Nurture clients throughout the sales process, from start to close.
Provide customers with an excellent sales experience and build long-term business relationships.
Use an array of systems and tools to provide best-in-class service.
Meet the daily/weekly personal and team targets.
Stay up to date on vacation rental market trends.
Maintain an understanding of the holiday rental marketplace including competitors.
An average of 100 short calls (inbound & outbound) per day.
Some of your time may be spent on back office activities, including systems logging, CRM management, benchmarking, and case studies.

Your Profile

Native level proficiency in the English language
1 year relevant experience in sales/ pre-sales/ tele-marketing/ lead generation or similar position
Strong interpersonal communication skills and a customer-centric approach
Ability to work independently, proactively identify complexities, and maintain ownership of issues
Ability to self-direct, as necessary, and make good judgments based on information available
Familiar with or able/willing to quickly learn multiple internal systems
Solid understanding of Internet technologies
Strong written and verbal communication skills
Desire to learn & succeed
Excellent telephone manner
Ability to work independently and be self-motivated

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Thu, 04 Apr 2019 07:02:45 GMT
Digital Tourism Specialist with Portuguese https://prague.tv/en/s156/Jobs/c1383-Sales/i41437-Digital-Tourism-Specialist-with-Portuguese https://prague.tv/en/s156/Jobs/c1383-Sales/i41437-Digital-Tourism-Specialist-with-Portuguese them, while optimising the quality of their listings and increasing their ROI.

Main Responsibilities

Calling the Brazilian market to acquire new business and maintain existing business for our client
Correctly match the best product to the customer’s specific needs
Nurture clients throughout the sales process, from start to close
Provide customers with an excellent sales experience
Use an array of systems and tools to provide best-in-class service
Meet the daily/weekly personal and team targets
Stay up to date on vacation rental market trends

Your Profile

Fluent Portuguese
1+ years of sales experience (preferred)
Excellent communication skills
Committed to delivering targets and growing the HomeAway customer base
Knowledge of the travel and tourism industry
Enjoy working in a dynamic, multicultural environment

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training and paid overtime if required
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin.

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON.]]>
Thu, 04 Apr 2019 07:02:44 GMT
Channel Development Representative with German https://prague.tv/en/s156/Jobs/c1383-Sales/i41422-Channel-Development-Representative-with-German https://prague.tv/en/s156/Jobs/c1383-Sales/i41422-Channel-Development-Representative-with-German business and personal lives providing a smarter and more intelligent way of storing, saving, protecting, sharing and experiencing their digital content on multiple devices.

Main Responsibilities

Your Task as a Channel Development Representative would be to build business-to-business relationships. You will be involved in call preparation, high-level customer support, and indirect sales. You will be communicating with country managers as well as representing Western Digital on various business trips throughout the year. Requirements include a professional manner and communication as well as a basic technical knowledge. Full product technical training is also provided.

Your Profile

Excellent (native level) German language skills with strong English.
Knowledge of sales techniques and processes is beneficial
Understanding of operation systems or procedures
Positive attitude and willing to develop new skills
Business focused with the ability to communicate professionally
The ability to work as part of a team supporting colleagues where necessary

Your Benefits

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK tax-free vouchers/month paid at 6-monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin

Paid Training and Free Development

We provide full training across a variety of skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Sun, 31 Mar 2019 13:01:26 GMT
Inbound Sales Consultant with native English (Australian Market – Night Shifts) https://prague.tv/en/s156/Jobs/c1383-Sales/i41421-Inbound-Sales-Consultant-with-native-English-Australian https://prague.tv/en/s156/Jobs/c1383-Sales/i41421-Inbound-Sales-Consultant-with-native-English-Australian 1AM to 9.30AM. For students, we also offer part-time positions to complement their studies while they gain international business experience.

Main Responsibilities

Manage new business leads and converting them into new customers
Take inbound calls with a view to generating new business
Update and manage CRM software with customer data
Communicate effectively and professionally with customers while managing a calendar of call backs to potential business
Work as part of a team supporting colleagues where necessary
Focus on continually achieving and exceeding targets

Sales Skills

You will be able to demonstrate excellent presentation skills and be able to pitch Vonage’s hosted product via the Telephone, and virtual mediums.
You will have the ability to train, educate and or inform Vonage customers on the Vonage hosted product and broader technologies.
You will be able to articulate the benefits both from a user, and commercial aspect of the Vonage hosted telephony service.
You will be able to identify, develop and close sales opportunities.
You will be the expert for Vonage hosted products and associated services.
You will be informed and knowledgeable of the continuously changing telephony market.

Key Personal Skills

Excellent Listening and Questioning skills
Be able to interact confidently with potential/current/internal customers.
A team player
Problem-solving skills that are effective and deliverable.
Totally Customer Focused
Able to prioritise
Have an attention to detail.
Resilience, a tenacity to win
Motivated Self Starter

Key Competencies required for the role

Problem Solving – Resolve complex issues and develop workable solutions.
Communication – Has a high impact to inspire and motivate others.
Inspiring Success – Creates expectations of success within the department.
Negotiating and Influencing Others – Uses different influencing and negotiating strategies.
Quality Orientation – Schedules activities to achieve successful completion of a task or project.
Team Working – Works co-operatively with others.

Knowledge & Experience required for the role

Excellent English language skills. Written and spoken
Excellent presentation skills
Interest in the telecommunication /software industry
Sales experience in a technical environment preferable
Knowledge of telecommunication industry / VOIP services preferred
Ability to communicate at various levels internally and with mid/senior management prospects

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend shifts, some evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK tax-free vouchers/month paid at 6-monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres (Utilitywise Prague).]]>
Sun, 31 Mar 2019 13:01:25 GMT
Business Support Specialist with native English (UK Market) https://prague.tv/en/s156/Jobs/c1383-Sales/i41420-Business-Support-Specialist-with-native-English-UK-Market https://prague.tv/en/s156/Jobs/c1383-Sales/i41420-Business-Support-Specialist-with-native-English-UK-Market
For students, we also offer a part-time role to complement their studies while they gain international business experience.

Main Responsibilities

Answer calls and emails from customers who have technical issues with their hosted PBX system.
Diagnose and resolve issues and problems with customer’s hosted PBX system including faults with configuration, handsets, broadband, routers, call quality, call routing etc.
Log all calls and emails into appropriate helpdesk system.
Escalate hosted PBX issues that can’t be solved by first level support to second level support, track resolution of issue to ensure customer service is maintained.
Handle customer inquiries both by phone and by email
Handle all billing enquires
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary

Your Profile

Native English speaker
Minimum of one year contact centre experience
TCP/IP computer networking understanding
Broadband/DSL/WAN/LAN knowledge understanding
Familiarity with SIP protocol an advantage
Experience of configuring routers advantage
Desirable product experience in telephony cloud technologies
PBX/IP experience an advantage
Working experience within/for UK market
Be flexible in regards to working hours (shift patterns)
Ability to analyse and solve problems
Ability to communicate effectively and professionally to all customers
Ability to work as part of a team supporting colleagues where necessary

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK tax-free vouchers/month paid at 6-monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Sun, 31 Mar 2019 13:01:25 GMT
Customer Relations with native English (UK Market) https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41419-Customer-Relations-with-native-English-UK-Market https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41419-Customer-Relations-with-native-English-UK-Market
Main Responsibilities

Taking inbound phone calls from existing customers (no outbound calling required)
Lite technical support
Update customer data within a CRM
Manage payments from customers
Ensure high standards of customer satisfaction

Your Profile

Native level English
Working experience minimum 6 months in a call centre
Sales experience is an advantage
Already living and ready to work in Czech Republic
Dynamic, positive, hardworking & persuasive personality
Enjoy being part of a motivated and focused sales team
Be flexible in regards to working hours (shift patterns including weekends available)
Knowledge of sales techniques and sales processes is beneficial
Business focused and target driven
High degree of personal integrity

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK tax-free vouchers/month paid at 6-monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin

Paid Training and Free Development

We provide full training across a variety of skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Sun, 31 Mar 2019 13:01:25 GMT
Inbound Sales Consultant with native English (UK Market) https://prague.tv/en/s156/Jobs/c1383-Sales/i41418-Inbound-Sales-Consultant-with-native-English-UK-Market https://prague.tv/en/s156/Jobs/c1383-Sales/i41418-Inbound-Sales-Consultant-with-native-English-UK-Market
Main Responsibilities

Manage new business leads and converting them into new customers
Take inbound calls with a view to generating new business
Update and manage CRM software with customer data
Communicate effectively and professionally with customers while managing a calendar of call backs to potential business
Work as part of a team supporting colleagues where necessary
Focus on continually achieving and exceeding targets

Sales Skills

You will be able to demonstrate excellent presentation skills and be able to pitch Vonage’s hosted product via the Telephone, and virtual mediums.
You will have the ability to train, educate and or inform Vonage customers on the Vonage hosted product and broader technologies.
You will be able to articulate the benefits both from a user, and commercial aspect of the Vonage hosted telephony service.
You will be able to identify, develop and close sales opportunities.
You will be the expert for Vonage hosted products and associated services.
You will be informed and knowledgeable of the continuously changing telephony market.

Key Personal Skills

Excellent Listening and Questioning skills
Be able to interact confidently with potential/current/internal customers.
A team player
Problem-solving skills that are effective and deliverable.
Totally Customer Focused
Able to prioritise
Have an attention to detail.
Resilience, a tenacity to win
Motivated Self Starter

Key Competencies required for the role

Problem Solving – Resolve complex issues and develop workable solutions.
Communication – Has a high impact to inspire and motivate others.
Inspiring Success – Creates expectations of success within the department.
Negotiating and Influencing Others – Uses different influencing and negotiating strategies.
Quality Orientation – Schedules activities to achieve successful completion of a task or project.
Team Working – Works co-operatively with others.

Knowledge & Experience required for the role

Excellent English language skills. Written and spoken
Excellent presentation skills
Interest in the telecommunication /software industry
Sales experience in a technical environment preferable
Knowledge of telecommunication industry / VOIP services preferred
Ability to communicate at various levels internally and with mid/senior management prospects

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend shifts, some evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK tax-free vouchers/month paid at 6-monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres (Utilitywise Prague).]]>
Sun, 31 Mar 2019 13:01:25 GMT
Customer Service Specialist with English and Spanish (part-time/weekends) https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41417-Customer-Service-Specialist-with-English-and-Spanish-part https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41417-Customer-Service-Specialist-with-English-and-Spanish-part description: Our client for this project is a company which provides the most convenient way to pay for parking in several countries including USA, Canada, Australia, UK and France. For customers it means no more coins or pay & display receipts; now they can pay using a debit or credit card right from their phone, and add more time without going back to the meter.

This position entails receiving customer enquiries, typically from those struggling to navigate an automated payment system, and facilitating their request by taking details, creating accounts and assisting them with any issues they may have. ICON is looking for applicants who can handle a high volume of inbound calls to assist these customers, ensuring the payment process goes as smoothly as possible. The successful candidates will need to demonstrate high levels of customer service, enthusiasm and communication skills to be able to complete this essential service successfully for our client. This is a purely inbound customer service campaign with no sales required!

Your Profile

Excellent English language skills required, Spanish language a bonus
Excellent phone/written/communication/listening skills
Enthusiasm, energy and a positive attitude
Good team player
Comfortable talking on the phone whilst typing on a PC
Be flexible in regards to working hours (24/7 operation)
Legally qualified to work in the Czech Republic

We Offer You

Part-time employment (6-month contract including a 1-month probationary period), 10 hour shifts (2 or 3 shifts per week for part-time) from 8.30am until 7pm, shift cycle includes weekend shifts
Fully paid training, paid overtime
6 000CZK yearly wellbeing vouchers (accrual commences after probation – 500CZK vouchers/month paid at 6 monthly intervals)
10 days of holiday + extra free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Ongoing training sessions & personal development endeavours
Free Czech language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Sun, 31 Mar 2019 13:01:24 GMT
Customer Service Specialist with French https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41416-Customer-Service-Specialist-with-French https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41416-Customer-Service-Specialist-with-French description: Our client for this project is a company which provides the most convenient way to pay for parking in several countries including USA, Canada, Australia, UK and France. For customers it means no more coins or pay & display receipts; now they can pay using a debit or credit card right from their phone, and add more time without going back to the meter.

This position entails receiving customer enquiries, typically from those struggling to navigate an automated payment system, and facilitating their request by taking details, creating accounts and assisting them with any issues they may have. ICON is looking for applicants who can handle a high volume of inbound calls to assist these customers, ensuring the payment process goes as smoothly as possible. The successful candidates will need to demonstrate high levels of customer service, enthusiasm and communication skills to be able to complete this essential service successfully for our client. This is a purely inbound customer service campaign with no sales required!

Your Profile

Excellent French and English language skills required
Excellent phone/written/communication/listening skills
Enthusiasm, energy and a positive attitude
Good team player
Comfortable talking on the phone whilst typing on a PC
Be flexible in regards to working hours (24/7 operation)
Legally qualified to work in the Czech Republic

We Offer You

Full-time or part-time employment (6-month contract including a 1-month probationary period), 10 hour shifts (4 a week for full-time and either 2 or 3 shifts per week for part-time) from 8.30am until 7pm, shift cycle includes 2 Saturdays each month (no Sunday shifts)
Fully paid training, paid overtime
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Ongoing training sessions & personal development endeavours
Free Czech language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles with ICON.]]>
Sun, 31 Mar 2019 13:01:24 GMT
Customer Service Specialist with Flemish https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41415-Customer-Service-Specialist-with-Flemish https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41415-Customer-Service-Specialist-with-Flemish description: Our client for this project is a company which provides the most convenient way to pay for parking in several countries including USA, Canada, Australia, UK and France. For customers it means no more coins or pay & display receipts; now they can pay using a debit or credit card right from their phone, and add more time without going back to the meter.

This position entails receiving customer enquiries, typically from those struggling to navigate an automated payment system, and facilitating their request by taking details, creating accounts and assisting them with any issues they may have. ICON is looking for applicants who can handle a high volume of inbound calls to assist these customers, ensuring the payment process goes as smoothly as possible. The successful candidates will need to demonstrate high levels of customer service, enthusiasm and communication skills to be able to complete this essential service successfully for our client. This is a purely inbound customer service campaign with no sales required!

Your Profile

Excellent Flemish and English language skills required
Excellent phone/written/communication/listening skills
Enthusiasm, energy and a positive attitude
Good team player
Comfortable talking on the phone whilst typing on a PC
Be flexible in regards to working hours (24/7 operation)
Legally qualified to work in the Czech Republic

We Offer You

Full-time or part-time employment (6-month contract including a 1-month probationary period), 10 hour shifts (4 a week for full-time and either 2 or 3 shifts per week for part-time) from 8.30am until 7pm, shift cycle includes 2 Saturdays each month (no Sunday shifts)
Fully paid training, paid overtime
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Ongoing training sessions & personal development endeavours
Free Czech language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Sun, 31 Mar 2019 13:01:24 GMT
Digital Tourism Specialist with native English (US Market) https://prague.tv/en/s156/Jobs/c1383-Sales/i41414-Digital-Tourism-Specialist-with-native-English-US-Market https://prague.tv/en/s156/Jobs/c1383-Sales/i41414-Digital-Tourism-Specialist-with-native-English-US-Market them, while optimising the quality of their listings and increasing their ROI.

Main Responsibilities

Calling the US market during US business hours, 15.30 – 1AM (Prague time) to acquire new business and maintain existing business for our client by selling subscription-based solutions to vacation rental property owners.
Correctly match the best product to the customer’s specific needs.
Nurture clients throughout the sales process, from start to close.
Provide customers with an excellent sales experience and build long-term business relationships.
Use an array of systems and tools to provide best-in-class service.
Meet the daily/weekly personal and team targets.
Stay up to date on vacation rental market trends.
Maintain an understanding of the holiday rental marketplace including competitors.
An average of 100 short calls (inbound & outbound) per day.
Some of your time may be spent on back office activities, including systems logging, CRM management, benchmarking, and case studies.

Your Profile

Fluent English
1+ years of sales experience (preferred)
Excellent communication skills
Committed to delivering targets and growing the HomeAway customer base
Knowledge of the travel and tourism industry
Enjoy working in a dynamic, multicultural environment

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training and paid overtime if required
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin.

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Sun, 31 Mar 2019 13:01:24 GMT
Digital Tourism Specialist (UK) with native English https://prague.tv/en/s156/Jobs/c1383-Sales/i41413-Digital-Tourism-Specialist-UK-with-native-English https://prague.tv/en/s156/Jobs/c1383-Sales/i41413-Digital-Tourism-Specialist-UK-with-native-English them, while optimising the quality of their listings and increasing their ROI.

Main Responsibilities

Selling subscription-based solutions to vacation rental property owners.
Correctly match the best product to the customer’s specific needs.
Nurture clients throughout the sales process, from start to close.
Provide customers with an excellent sales experience and build long-term business relationships.
Use an array of systems and tools to provide best-in-class service.
Meet the daily/weekly personal and team targets.
Stay up to date on vacation rental market trends.
Maintain an understanding of the holiday rental marketplace including competitors.
An average of 100 short calls (inbound & outbound) per day.
Some of your time may be spent on back office activities, including systems logging, CRM management, benchmarking, and case studies.

Your Profile

Native level proficiency in the English language
1 year relevant experience in sales/ pre-sales/ tele-marketing/ lead generation or similar position
Strong interpersonal communication skills and a customer-centric approach
Ability to work independently, proactively identify complexities, and maintain ownership of issues
Ability to self-direct, as necessary, and make good judgments based on information available
Familiar with or able/willing to quickly learn multiple internal systems
Solid understanding of Internet technologies
Strong written and verbal communication skills
Desire to learn & succeed
Excellent telephone manner
Ability to work independently and be self-motivated

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Sun, 31 Mar 2019 13:01:24 GMT
ICT Helpdesk Analyst https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41412-ICT-Helpdesk-Analyst https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41412-ICT-Helpdesk-Analyst full time ICT Helpdesk Analyst to join our IT Team. Reporting to the Head of IT Operations you will be based in our Prague office providing frontline support for users across a range of different technologies and hardware. Your normal working hours will be between 8.30am and 5pm but you should be prepared to work longer in peak periods of work in extraordinary cases. Flexibility will be an advantage.

Main Responsibilities

Provide frontline support for users across a range of different technologies and hardware
Taking and resolving tickets from users with technical issues with a view to resolve at first contact.
Supporting end users to ensure their equipment is in good working order
Support for PC applications and electrical equipment.
Providing assistance in technical projects such as rollouts, implementation of new systems and upgrades.
Supporting network infrastructure

Your Profile

Experienced in troubleshooting Microsoft Windows and Office applications issues
Knowledge of Windows Server Administration
Knowledge of VOIP
PC hardware/software understanding
Knowledge of Active Directory
Fluent English
18 months experience in a similar role (1st, 2nd Line/Desktop/Helpdesk support)
Understanding of telephony and VOIP technologies
TIL qualification
Experience in shared service or contact centres
ITIL\Service Management
Basic knowledge of programming
Basic database administration

Personal Qualities

Flexible and willing to learn new technologies
Organisational & team working / building
Good presentation/communication, written and verbal
Self-motivated
Able to work overtime/call-out as required for the needs of the business
A small amount of travelling may be required.
Able to identify key resources without assistance
Proof of eligibility to work within the EU and the UK

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin.

Paid Training and Free Development

We provide full training across a variety of skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Sun, 31 Mar 2019 13:01:23 GMT
Digital Tourism Specialist with French https://prague.tv/en/s156/Jobs/c1383-Sales/i41360-Digital-Tourism-Specialist-with-French https://prague.tv/en/s156/Jobs/c1383-Sales/i41360-Digital-Tourism-Specialist-with-French
Main Responsibilities

Calling the French market during their business hours to acquire new business and maintain existing business for our client by selling subscription-based solutions to vacation rental property owners.
Correctly match the best product to the customer’s specific needs.
Nurture clients throughout the sales process, from start to close.
Provide customers with an excellent sales experience and build long-term business relationships.
Use an array of systems and tools to provide best-in-class service.
Meet the daily/weekly personal and team targets.
Stay up to date on vacation rental market trends.
Maintain an understanding of the holiday rental marketplace including competitors.
An average of 100 short calls (inbound & outbound) per day.
Some of your time may be spent on back office activities, including systems logging, CRM management, benchmarking, and case studies.

Your Profile

Native level proficiency in French language
1 year relevant experience in sales/pre-sales/tele-marketing/lead generation or similar position
Strong interpersonal communication skills and a customer-centric approach
Ability to work independently, proactively identify complexities, and maintain ownership of issues
Ability to self-direct, as necessary, and make good judgments based on information available
Familiar with or able/willing to quickly learn multiple internal systems
Solid understanding of Internet technologies
Strong written and verbal communication skills
Desire to learn & succeed
Excellent telephone manner
Ability to work independently and be self-motivated

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Sat, 23 Mar 2019 19:02:41 GMT
Outbound Telemarketing Project (4-6 weeks) https://prague.tv/en/s156/Jobs/c1383-Sales/i41359-Outbound-Telemarketing-Project-4-6-weeks https://prague.tv/en/s156/Jobs/c1383-Sales/i41359-Outbound-Telemarketing-Project-4-6-weeks
CONDITIONS

Start date: 1st of April 2019
Position: Full-time
Contract: 4-6 weeks
Languages Required:English, Spanish, Italian, Dutch, German, French, Polish, or Russian
Location: Central Prague, Karlin Prague 8

YOUR PROFILE

Use scripts to provide information about product’s features, prices etc. and present their benefits
Ask pertinent questions to understand the customer’s requirement
Deal with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales

WE OFFER YOU

Paid Training
Healthy base salary
Beautiful central location in Prague
Experience within a sales teams for a global brand

ABOUT ICON

We help the world’s leading brands by providing sales and marketing services, tech support, customer experience initiatives, payment systems, account management, and more! We have 15 years’ experience in outsourcing and draw upon our over 270 colleagues to provide best in class service to our clients.

INTERESTED?

Please apply using the form below, if you have any questions our Talent Acquisition Team is always keen for a chat! Please call +420 221 709 204 during business hours.

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Sat, 23 Mar 2019 19:02:41 GMT
Business Support Specialist with native English (UK Market) https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41358-Business-Support-Specialist-with-native-English-UK-Market https://prague.tv/en/s156/Jobs/c1359-Customer-Service/i41358-Business-Support-Specialist-with-native-English-UK-Market
For students, we also offer a part-time role to complement their studies while they gain international business experience.

Main Responsibilities

Answer calls and emails from customers who have technical issues with their hosted PBX system.
Diagnose and resolve issues and problems with customer’s hosted PBX system including faults with configuration, handsets, broadband, routers, call quality, call routing etc.
Log all calls and emails into appropriate helpdesk system.
Escalate hosted PBX issues that can’t be solved by first level support to second level support, track resolution of issue to ensure customer service is maintained.
Handle customer inquiries both by phone and by email
Handle all billing enquires
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary

Your Profile

Native English speaker
Minimum of one year contact centre experience
TCP/IP computer networking understanding
Broadband/DSL/WAN/LAN knowledge understanding
Familiarity with SIP protocol an advantage
Experience of configuring routers advantage
Desirable product experience in telephony cloud technologies
PBX/IP experience an advantage
Working experience within/for UK market
Be flexible in regards to working hours (shift patterns)
Ability to analyse and solve problems
Ability to communicate effectively and professionally to all customers
Ability to work as part of a team supporting colleagues where necessary

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK tax-free vouchers/month paid at 6-monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.]]>
Sat, 23 Mar 2019 19:02:41 GMT